Privacy Policy for Verge Workflow Extension

Introduction

This Privacy Policy describes how Verge Insurance Brokerage Inc. ("we," "our," or "us") collects, uses, and protects your information when you use our Chrome browser extension, Verge Workflow Extension. By installing and using this extension, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Authentication Data

• JWT Tokens: We collect and store authentication tokens from the Verge Group platform to maintain your login session
• Login Status: We monitor your authentication status to provide seamless access to extension features

2. User Interface Data

• Selected Cases: We store information about cases you select within the extension for improved user experience
• User Preferences: We may store your preferences and settings within the extension

3. Website Interaction Data

When you use the extension on supported insurance websites (such as cwico.com and foragentsonly.com), we may collect form data including:

• Client information (name, address, phone, email)
• Policy information (policy numbers, effective dates, premiums)
• Vehicle information (VIN, make, model, year)
• Contact details and other insurance-related information

4. Technical Data

• Browser Information: We collect basic browser and extension usage data
• Website URLs: We monitor which websites you visit to determine when to activate extension features
• Download Information: We may intercept and process file downloads from supported insurance platforms

How We Use Your Information

1. Extension Functionality

• To provide core extension features and maintain your login sessions
• To fill forms and interact with insurance websites on your behalf
• To process and manage insurance-related documents and data

2. User Experience

• To remember your preferences and selected cases
• To provide personalized features and improve extension performance
• To maintain your authentication status across browser sessions

3. Technical Operations

• To monitor extension performance and identify technical issues
• To ensure proper functionality across supported websites
• To manage file downloads and document processing

Data Storage and Security

User-Controlled Storage

Our core principle is that you are in control of your data. All data, whether stored locally on your device or on a secure cloud platform, is saved as a direct result of actions you take within the extension. The extension acts as your agent to place data where you intend for it to be.

1. Local Storage on Your Device

2. Cloud Storage within Your Verge Account

Certain features, such as uploading insurance documents, require saving files to the cloud. When you use these features, the extension will transmit data to your account within the Verge Group platform.

• This action is always initiated by you (e.g., by clicking a "Save" or "Upload" button).
• Our platform utilizes secure services like AWS S3 for robust and protected file storage. The data remains your property, stored within the context of your Verge Group account.
• All data transmitted between your browser and our platform is encrypted in transit using Transport Layer Security (TLS).

3. Data Protection

• We implement appropriate technical and organizational security measures to protect all your information.
• Authentication tokens are encrypted and stored securely.
• We do not share your personal information with third parties except as described in this policy.

Third-Party Services

1. Supported Websites

The extension interacts with the following websites:

• Verge Group platforms (verge.group)
• Country Wide Insurance (cwico.com)
• Progressive Insurance (api.progressive.com, foragentsonly.com)

Permissions Required

Data Retention

• Authentication tokens: Stored until you log out or the token expires
• User preferences: Stored until you uninstall the extension
• Form data: Processed temporarily and not permanently stored
• Selected cases: Stored until you change your selection or uninstall the extension

Your Rights and Choices

1. Data Access

• You can view stored data through Chrome's extension management interface
• You can clear stored data by uninstalling the extension

2. Data Control

• You can disable the extension at any time
• You can revoke permissions through Chrome's settings
• You can uninstall the extension to remove all stored data

3. Opt-Out

• You can stop using the extension at any time
• Uninstalling the extension will remove all locally stored data

Children's Privacy

This extension is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the extension
• Updating the "Last Updated" date at the top of this policy

Contact Information

Legal Basis for Processing (EU Users)

If you are located in the European Union, our legal basis for processing your personal data includes:

• Consent: When you install and use the extension
• Legitimate Interest: To provide and improve extension functionality
• Contract Performance: To fulfill the extension's intended purpose

California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect
• Know whether we sell or disclose your personal information
• Opt-out of the sale of personal information
• Access and delete your personal information
• Equal service and price (non-discrimination)

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.